Farewell

Dear Threadflip Community,

We started Threadflip five years ago with the vision of helping women refresh their wardrobes through a community of like-minded fashionistas. We started in our co-founder Manik’s living room and never imagined growing the business to where it is today. We have been humbled by the love of our community members who helped make Threadflip great. We went from a handful of early friends and family using the product to now a thriving community of over 1.5M members! The first few closets were created by our close friends (we had to beg them to try the site out in the early days), today we have over a million items listed on Threadflip.

After an amazing ride over the last five years, we have decided to cease operations at Threadflip and join fashion forces and partner with our friends at Le Tote Through this partnership with Le Tote, our community can now have access to an exciting and exceptional fashion experience. Le Tote is the "Netflix-for-fashion", where each month you can borrow and wear styles from the brands we know you love, such as Free People, Sam Edelman and Rebecca Minkoff. As soon as you send back your items your next box of 3 garments and 2 accessories is shipped right to your door.

To welcome you to your new community at Le Tote, we would like to offer you an exclusive gift of 60% off your first month, using code: THREADFLIP. This exclusive offer ends January 31, 2016.

As of January 14, 2016, Threadflip will be officially closing operations, including all buying and selling activity. We want to thank you all so much for your support over the years, our users are what made Threadflip awesome. It was an incredible journey, one we would not have been able to take without your support. We are very grateful to everyone who helped us along the way.

Sincerely,

Manik, Jeff and the Threadflip Team


FAQs

Will I still be able to buy or sell using Threadflip?

All buying and selling will stop at midnight, Wednesday January 13, 2016.

I still have credit in my Threadflip account, what happens to that?

If you have Threadflip credit that you earned from selling your clothes, you’ll be able to redeem your credit for the equivalent cash value from your dashboard. Restricted site credit that you have from marketing promotions, referrals or any other source will not be redeemable. Cash-out requests must be received by January 31, 2016, and you will be cashed out using PayPal. Any cash-out requests after January 31, 2016 will not be honored.

I have a pending sale. Should I still complete it and ship it out?

Yes, please complete the sale and ship it out. You have until January 22, 2016 to ship out any pending sales and cash-out after that. Any pending sales post January 22, 2016 will be canceled.

I made a purchase recently. Will I still get it and is it still on its way?

Yes, any purchases made before January 13, 2016 will still be honored. If you don’t receive your purchased items by January 22,2016 please contact us via support@threadflip.com.

I sent a return recently. Will it still be processed?

Yes, returns that are in process will be processed. Starting January 13, 2016, we will not be accepting returns.

I made a purchase and never received it. Will I receive a refund?

You will be credited for any purchases made that have not been received to the original form of payment.

I sent in items using the Full service and Threadflip has my items. What happens to my items?

We will be sending separate communication asking you about your preference for returning or donating these items. You will have until January 18, 2016 to make a selection of either returning the items back to you or donating.

I still have questions. Can I email or contact support?

We will have limited support hours over the next few weeks. If your query is not answered via these FAQs, please email us at support@threadflip.com.

 
 
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